Senior Business Intelligence Analyst (Digital and Engagement)

## Senior Business Intelligence Analyst (Digital and Engagement) Position:Senior Business Intelligence Analyst (Digital and Engagement)Location:Full-time (35 hours a week), permanentSalary:£36,542* per annum plus excellent benefitsClosing date:5pm on 23 October 2026 *You’ll start at our entry point salary of £36,542 per annum, increasing to £38,827 after 6 months’ service and satisfactory performance and to £41,111 after a further 6 months. ### About us We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. ### About this job We’re in a pivotal moment in how we use data at the MS Society. Following investment in a new CRM and data infrastructure, we’re strengthening our analytics capability so that insight actively shapes how we engage, communicate with and support the MS community and our supporters. We’re looking for a Senior Business Intelligence Analyst with strong analytical and technical skills to help improve our digital, marketing, engagement and fundraising activity. You’ll use advanced analysis, predictive techniques and data visualisation to uncover audience insight, optimise content and channels, and turn complex data into clear, practical recommendations. Working closely with colleagues across Digital, Marketing, Engagement and Fundraising, you’ll lead complex analytical projects, develop reports and dashboards, and help build confidence in data-led decision-making across the organisation. **What you’ll be doing:** - Conducting in-depth analysis to understand audience behaviour, campaign, channel and content performance, and engagement trends - Applying advanced analytical techniques, including propensity modelling, predictive analytics and segmentation, to support decision-making - Creating, maintaining and improving Power BI dashboards and reports that turn complex data into accessible, actionable insight - Using digital channel analytics, A/B testing, conversion analysis and user behaviour insight to help optimise digital content and journeys - Managing complex analytical projects, gathering requirements and delivering accurate work to agreed timescales - Working with Digital, Marketing, Engagement and Fundraising teams to ensure data insight informs planning, delivery and evaluation - Developing data models, taxonomies and definitions that improve analytical consistency, accuracy and efficiency - Supporting data quality, governance and continuous improvement across the organisation - Sharing knowledge and providing guidance to colleagues to strengthen analytical capability and confidence **What we’re looking for:** - Proven experience in a data analysis or business intelligence role - Experience of improving results through analysis and insight, particularly in a fundraising, marketing or engagement context - Strong technical skills in data analysis, manipulation and visualisation using SQL, Power BI and web analytics platforms such as Google Analytics - Experience of managing large datasets, carrying out statistical analysis and developing clear, data-driven insights - Experience applying advanced techniques such as propensity modelling, predictive analytics and segmentation - Experience analysing digital channels and using approaches such as A/B testing, conversion rate optimisation and user behaviour analysis - Experience with CRM systems and marketing automation tools - Excellent problem-solving and project management skills - Strong communication skills, with the ability to make complex insight accessible to non-technical stakeholders - Knowledge of data governance, data quality and privacy requirements, including UK GDPR If you’re excited by the opportunity to use advanced analysis to improve how we engage with our audiences and supporters, we’d love to hear from you. ### Download more information [Job description - Senior Business Intelligence Analyst Digital and EngagementDOCX 63.39 KB](https://www.mssociety.org.uk/sites/default/files/2026-10/Senior%20Business%20Intelligence%20Analyst%20Digital%20and%20Engagement%20JD.docx) [Equality diversity and inclusion form 2022DOC 51 KB](https://www.mssociety.org.uk/sites/default/files/2022-02/MS-Society-equality-and-diversity-form%202022.doc) [Candidate packPDF 2.49 MB](https://www.mssociety.org.uk/sites/default/files/2026-06/0038-MSS-Candidate-Pack_Jun%2026_0.pdf) ### How to apply To apply for this role, please submit: 1. an up to date CV 2. a supporting statement. This should show how you meet the essential criteria in the person specification of the job description Please email completed applications to [**[email protected]**](https://www.mssociety.org.uk/cdn-cgi/l/email-protection#2943464b5a69445a5a464a404c5d5007465b4e075c42) If you'd like to discuss the role in confidence first, please contact our HR team by email at: [**[email protected]**](https://www.mssociety.org.uk/cdn-cgi/l/email-protection#016b6e6372416c72726e62686475782f6e73662f746a) We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. We particularly welcome applications from disabled people and/or people from minoritised ethnic backgrounds. ### Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications. ### Disability Confident Employer We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please email [**[email protected]**](https://www.mssociety.org.uk/cdn-cgi/l/email-protection#4e24212c3d0e233d3d212d272b3a3760213c29603b25) You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. ### More about our recruitment and selection process - The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion. - The first round of our recruitment and selection process includes an interview with competency-based questions. - Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation. - We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation. - You might also be invited for a second interview. We’ll let you know about this during the selection process. ### More about our employee benefits: We have a wide range of employee benefits including (but not limited to): #### Encouraging work life balance - 38 days paid annual leave (including bank holidays), pro-rata for part-time - More annual leave entitlement, based on length of employment - Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) - Flexible working options #### Caring for you and your family - Generous sick pay entitlement - More sick pay entitlement, based on length of employment - Opportunity to buy and sell annual leave in each calendar year - Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate, diagnosis - Enhanced leave for new parents - Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information - Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) - 10 days paid disability leave a year, pro-rata for part-time - 10 days paid carers’ leave a year, pro-rata for part-time - New family-friendly benefits, including paid leave in the event of miscarriage/stillbirth, to support fertility treatments and for antenatal appointments for both parents - Cycle to work scheme - Death in service scheme #### Thinking about your finances - Enhanced salary sacrifice pension scheme - Discounted season ticket loan and interest-free emergency loans - Give as you earn to support other charities of your choice before tax - New employee portal including lifestyle savings vouchers and personal wellbeing #### Enriching your life at work - Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager - Yearly internal apprenticeship opportunities - New, modern offices that embrace working together both in-person and remotely - Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) - Active and supportive internal employee networking groups for collaboration and peer support - 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) - 2 days paid leave a year for volunteering with other charities during normal working hours #### Safeguarding We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of: - age - disability - trans and non-binary identities. - marriage and civil partnership status - pregnancy and maternity status - race (by race we mean colour, nationality, ethnic and national origin) - religion or belief (including no religion or belief) - sex or gender identity and expression - sexual orientation - socio-economic status or class - geographic background - caring responsibilities. This includes caring for a disabled person, older person or child and parental leave. - mental health status - menopause and periods We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. 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