Quality Improvement Manager

### About The Role **Quality Improvement Manager** **Location: UK-Flexible (Remote)** **Salary: £40,062 to £42,052 per annum, pro rata** **Hours: 21 per week** **Contract: Permanent** _Are you passionate about improving experiences for people and communities by helping organisations deliver safe, high quality, responsive services?_ _Do you enjoy working alongside teams to turn insight into action, reduce complexity, build confidence in improvement, and make quality part of everyday work?_ Step into a role where your ideas and solution focused mindset can spark real change. As **Quality Improvement Manager** you’ll work across the organisation to help teams understand what good looks like, learn from feedback and evidence, and make meaningful improvements. You’ll help teams understand how their work connects to others, and how consistent, well designed processes support better experiences and outcomes for customers and communities. Colleagues will value your ability to bring clarity to complexity, connect the dots, and focus improvement effort where it will have the greatest impact across the system - not just within individual teams. By encouraging learning, collaboration and simple, smart processes, you’ll help build a culture where quality feels exciting, shared and valued. This is your chance to shape improvements that make a real difference to our people and the communities we support. **What will a day in the life of a Quality Improvement Manager involve?** - Supporting colleagues to turn quality priorities into clear, practical improvement actions that everyone can follow. - Facilitating workshops and problem‑solving sessions that help teams review processes and find better ways of working. - Helping teams understand insights from audits, reviews and incidents so learning can lead to meaningful change. - Creating simple, accessible guidance and resources that make quality processes easier to use. - Working with central functions and operational teams to ensure quality practices are aligned and consistent. - Coaching people to build confidence in quality methodologies and fostering a supportive, inclusive culture of improvement. **To be a successful Quality Improvement Manager, what will you need?** - Experience supporting quality or improvement activity in a complex organisation. - Knowledge of quality systems, processes or frameworks. - Strong skills in analysing information and communicating insights clearly. - Confident facilitation and communication abilities to enable collaborative problem‑solving. - The ability to work effectively with a wide range of teams towards shared goals. - Strong organisational skills, with the ability to manage multiple priorities effectively. Interested? The **closing** **date** for applications is 23.59 on **Tuesday 5th May 2026**. Interviews commencing **Monday 18th May 2026, with a secondary interview to follow**. **In return for your commitment and expertise, you’ll get:** - **Flexible working:** Remote and hybrid working, flexitime, compressed hours, and job sharing. - **Holidays:** 36 days annual leave (including bank holidays) + option to buy 5 extra days. - **Pension scheme:** Up to 6% contributory pension. - **Learning & Development:** A range of career & learning opportunities. - **Discounts:** Blue Light Discount Card, Tickets For Good & employee benefits platform. - **Wellbeing Support:** Peer Supporters, CiC (EAP) & Headspace App. - **Cycle2Work:** Lease a bicycle through the scheme **.** We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed. **Together, we are the world's emergency responders** ### About The Candidate ### About The Company Share - Share Vacancy on Facebook - Share Vacancy on X - Share Vacancy on LinkedIn - [Send Vacancy to a friend](https://careers.redcross.org.uk/vacancies/vacancy-email.aspx?VacancyID=12855)