Outbound Technical Support Representative

Accountabilities: Diagnose, troubleshoot, and resolve customer technical issues in a timely and structured manner to ensure uninterrupted service. Interface with customers and external vendors to investigate and mitigate data delivery and system-related issues. Document troubleshooting steps, resolutions, and escalation details to maintain accurate support records and knowledge sharing. Escalate complex technical issues to appropriate internal teams when necessary, ensuring proper follow-through and resolution. Support additional technical tasks and customer service needs as required by ongoing projects and operational priorities. Maintain strong communication with customers, ensuring clarity, responsiveness, and a positive support experience. Requirements: Strong technical aptitude and comfort working with software tools and technical systems. Familiarity with executing Python scripts and performing basic scripting tasks. Knowledge of MongoDB, including ability to run and interpret basic “find” queries. Reliable high-speed internet connection and ability to work effectively in a remote environment. Strong communication skills with the ability to demonstrate professionalism, active listening, and meeting etiquette. Customer service mindset with a focus on responsiveness, accuracy, and problem resolution. Willingness to learn proprietary SaaS tools related to patient privacy and diversion management. Availability to work part-time hours during standard Eastern Time (EST) business hours. Benefits: Competitive hourly rate between $23 and $27, based on experience, qualifications, and location. Remote work opportunity within the continental United States. Provided equipment and structured training to support success in the role. Exposure to healthcare SaaS systems supporting hospital operations and patient safety. Opportunity to develop technical troubleshooting and customer support expertise in a mission-driven environment. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1