Freelance Social Media Community Manager

Headquarters: Remote
URL: https://mbsocial.com

Location: Remote (must work US hours)

MB Social is looking for an experienced Community Manager who is passionate about beauty, social media and has a strong track record in defining, building, and overseeing social media strategy while cultivating and nurturing a community. You will join a dynamic, collaborative and fast-paced remote environment, working with top beauty brands to help them grow, engage and support their community. The ideal candidate will have a social-first approach, is super flexible, nimble and can juggle projects that change in real time. 

WHO YOU ARE: Always connected. Social obsessed. Positive, collaborative, and a team player. Effective communicator. Proactive, resourceful, and a creative problem solver. Extremely organized and detail-oriented. Plus: Beauty lover. 

ROLE & RESPONSIBILITIES:

• Manage and grow online communities for multiple clients across various social platforms, including, but not limited to, Instagram, TikTok, Facebook, X, and LinkedIn

• Daily Engagement: Manage and respond to all messages, comments, mentions, tagged photos, hashtags, and influencers/ambassador content 

• Customer Service: Respond to questions, escalate concerns, provide recommendations, and collaborate with brand teams as needed

• Utilize client tools/preferred platforms (Sprout Social, Sprinklr, Meltwater, Dash Hudson, etc.)

• Create and update FAQ documents as new answers arise

• Monitor, respond to, and track Influencer inbounds

• Support the Account Directors, and assist with social content calendar management by scheduling approved content, posting daily in-app (Reels, Stories, TikToks), and ensure all content goes live daily and is error-free

• Monthly Reporting: Add data, insights, and recommendations for review by the Account Director

• Stay up-to-date with social trends, topics and emerging platforms

QUALIFICATIONS:

• 1+ years of community management experience at an agency OR experience with high-volume brand(s), specifically with organic social media (beauty, luxury, fashion, wellness)

• Experience building engaged brand communities on social media

• Experience with community management tools (Sprinklr, Sprout Social, Dash Social, etc.)

• Deep understanding of social platforms (Instagram, TikTok, Facebook, etc.)

• Excellent communication (written, oral, interpersonal) and grammar skills

• Creative writer with the ability to embody a brand’s tone of voice 

• Strong attention to detail, critical thinker, and problem-solver

• Customer Service experience a plus

REPORTS TO: Director of Community Management

MEASUREMENT/EXPECTATIONS: 

• Client feedback

• Team Lead feedback

• Daily/monthly scope is maintained 

• All checks are completed and inbounds are engaged with

• Response rate where applicable

• Accuracy on TOV

• Customer service questions are answered in a timely manner

• Influencer inbounds are properly responded to (maybe or no) and tracked

• Team lead/client is regularly alerted of new customer service/influencer inbounds

• Daily or weekly depending on client preference and urgency 

• FAQ document is up to date 

• Time Trackers is up-to-date and accurate

• Monday.com is up to date: meeting agendas are linked, next steps are added, brand decks/information is saved and linked, board is updated daily and weekly 

• Client/team agenda is created at least 1 day in advance 

• Agenda is updated: community management insights, tracker updates (Customer Service, Influencer/PR, etc.), pending questions, and competitor performance (if for a SMM client)

• Notes, next steps, and client feedback and are clear

• Content is scheduled 1-2 weeks in advance and follows the content calendar 

• Content is error-free (no typos, correct links, tags work)

• Monthly recaps are submitted on time with little to no feedback

ABOUT MB SOCIAL: MB Social is a full-service social media agency for global businesses, brands, and talent led by a team of passionate women who believe social media starts with an engaged community.

SOME CLIENTS INCLUDE: CeraVe, SkinCeuticals, Lancôme, Palmer’s, Josie Maran, bareMinerals, Laura Mercier

MB SOCIAL SPECIALIZES IN: Social Media Strategy, Social Media Management, Community Management, Content Creation, Talent Management, Social Media Training

To apply: https://weworkremotely.com/remote-jobs/mb-social-freelance-social-media-community-manager